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How Search Engines Work

Posted by admin on January 18, 2012
Website Design / 4 Comments

It’s an everyday miracle that you can type into a search engine like Google “plumber San Diego,” and the search engine will provide you with page after page of likely plumbing websites that you can click on. How does that happen? How does Google know that these are plumbing websites and that they operate out of San Diego? And how does this long listing of websites show up in fractions of a second?

Search Engines Have Read Everything on Internet Already

It starts with search engines reading every webpage on the Internet long before you ever searched for a plumber. Search engines don’t read the version of the Internet pages that you and I look at. They read another version of each page called the “Source Code.” These pages are written by programmers in a computer-readable language, most often HTML. Here’s how you can see a Source Code version of a webpage. Choose a webpage that has a lot of text on it. Right-click it where there’s no text or image. Then, click on the option “View Source Code” or similar wording.

Search Engine Version of Webpages – Source Code

If you’ve chosen a text-heavy page, you should see blocks of ordinary English text — the same text that appears on the human version, but not as nicely formatted. There will also be symbols and words that you may not recognize. These are HTML or some other computer language. Some of these words and symbols tell the Internet the colors and typefaces to show visitors. Some of these tell search engines more about the content of the page. For example, search engines can’t get an idea of what’s in a photo, so the programmer who wrote the HTML may have labeled a photo “owner of plumbing contracting company.” This gives the search engine more data about what’s on the page.

To return to the usual human view of the page, click the X on the tab at the top of the Source page.

Search Engines Read and Annotate All Webpages

Search engines read every page that’s on the Internet with programs called “robots,” “bots,” or “spiders.” They’re all the same thing. They are considered to “crawl” pages. Bots crawl websites night and day even if they’ve seen it all before. This is because webmasters modify pages, delete pages, and add pages. The search engine will re-read some websites frequently if it’s found that they change often. This might be every few days or, in some cases, every day or even a few times a day. On the other hand, if the search engine has found historically that a website doesn’t change much, it might not get around to re-reading it for weeks.

In addition to reading pages, the search engine makes notes about each page. It notes what words and phrases are on each page. Google has compiled so much information about the words and phrases on pages that it knows the frequency with which every word appears in conjunction with every other word. If I were to do a search on “electrical work,” it might give me electricians’ websites, even ones that don’t include the phrase “electrical work.” The search engine would know that electrician websites are about electrical work simply because the phrase “electrical work” is frequently found on them.

Search engines save every webpage of the Internet plus its annotations in computers that belong to the search engine. These pages are considered to be “indexed” by the search engine. They’re also being stored or “cached.” The reason that the Google search engine can boast about providing searchers with humongous numbers of pages in fractions of a second is that these pages are already in its computers and already indexed. Google already knows what words are on every page and can serve up sites relevant to your search immediately.

Including Keywords on Your Website

It’s clear from this description that if you want a search engine to consider your general contractor website relevant to a search for “general contractor Philadelphia,” it would be desirable to have text featuring the words “general contractor” and “Philadelphia” along with a Philadelphia address. Plus a lot of related words that the search engine already knows should be on a general contractor’s site — like “contracting” “subcontractors” “supervise the job” “construction” “materials” and so on. These words and phrases tell the search engine that it has most likely come across a general contractor’s website in Philadelphia. The most important of these words and phrases, the ones that people most frequently type in when looking for your trade in your city are your main “search terms” or your “keywords.”

It will also be helpful for the contractor’s rankings to have a lot of useful articles for visitors on his website about contracting, home improvement, and related topics. Links to his website are also important. In fact, there are quite a number of factors that determine the rankings of a website on search engines.

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Does Pay-Per-Click Advertising Work for Contractors?

Posted by admin on January 04, 2012
Pay-Per-Click - PPC / No Comments

This article is about the experience of contractors with Pay-Per-Click ads — do they pay off? If you’re a contractor who has had an experience with Pay-Per-Click, I’m interested in how it went for you. 

These days, most homeowners and businesses look for electricians, plumbers, and other home improvement contractors on the Internet. Gone are the days when most customers rely on the Yellow Pages. This means that if you’re a construction contractor like me, you need an effective website.

An Effective Contractor Website

An effective website provides key information like locations served, services offered, licensing and insurance info, and, if possible, authentic customer testimonials. A good website features professional, well-edited writing as well as friendly and clean design. It also appeals to customers by featuring their go-buttons, that is, words or phrases that in your experience interest customers. For my electrical customers, for example, I’ve found that “coupon” and “lifetime guarantee on all our work” appeal to customers.

Bringing Visitors to Your Website

Once you have a great website, you’ll need to bring visitors to it. This requires being visible at the top of the search engines like Google, Yahoo, and Bing. Per studies of Google search results, over 60% of visits are to websites in the top three ranks of Page 1. If you think about your own experience in searching, this will probably make sense. How often do you click on a website at the bottom of the page versus one at the top?

In rural areas, if you have a terrific website, getting to the top of Page 1 is possible within a matter of months. In urban areas, Search Engine Optimization (SEO) is necessary. Without SEO, due to competition from other contractors, your website might languish in the back pages of the search engines indefinitely. It will have a hard time competing with contractors who are doing SEO programs.

Getting Your Contractor Website to the Top of Page 1 in 24 Hours

Whether you’re in a rural area or urban, there’s a way that search engines will deliver customer visits to your website within 24 hours. You can place a paid ad for your business at the top of Page 1 of Google and Yahoo. This kind of advertising is called Pay-Per-Click.

Likely, you’re already familiar with Pay-Per-Click advertising. On Google, these are the ads at the top and right side that are discretely labeled “Ads.” Google calls them “AdWords.” Yahoo calls them “Search Marketing.” Your company is charged a fee by Google (or Yahoo) if a searcher clicks on the ad to see your website.

Launching a Pay-Per-Click Campaign

The search engines make it easy to run paid ads. You’ll need to write some very brief text. To get ideas, take a look at the ads by other contractors in your trade. It doesn’t matter whether they’re within your locality or outside it. Feature your most profitable services and some of the go-buttons that you’ve noticed that customers respond to.

Think about the name of the location you want to include in an ad like “New York plumber.” Are searchers in your service area more likely to type in “Brooklyn plumber” or “Flatbush plumber”? If so, your ad saying “New York plumber” may not display to them. Also, put your phone number in the ad. Many contractors don’t do this, but if you do, some customers will call you without clicking on your ad — saving you the fee charged by the search engine for each click.

The search engine will ask the amount of your monthly budget for Pay-Per-Click. Set it well within the outer limit of what you’re willing to pay each month for their advertising.

Pay-Per-Click May Give Weak Results

If you’ve tried Pay-Per-Click, but it hasn’t given you a good Return on Investment (ROI), you’re not alone. Many contractors have found that Pay-Per-Click can give weak results. The fact is that fewer people click on paid ads than on the free website listings, around 80% or 90% fewer! Searchers have greater trust in the free “natural” listings of websites. This means that if you could get your website to the top of the search engines without paying for ads, you’d get 5-10 times as many customer visits.

You can check on whether your clicks are turning into customer calls by asking customers, when they first call, how they found out about you. Many customers will just say “the Internet” and not remember whether it was a paid ad. Of course, if your website doesn’t come up naturally on Page 1, likely they saw your paid ad. Only 10% of searchers look beyond Page 1. There are also marketing services that can provide you with a program that tracks whether the customer who is calling clicked on a paid ad.

Avoiding Wasted Clicks

Another problem with Pay-Per-Click is that it can quickly run up bills and not always for people looking for your contracting services. I’ll give you an example from my own experience. One day when I was checking on the weather in my town, the Pay-Per-Click ad for my electrical contracting company popped up on the weather page. At first I was thrilled. There was my company! Then, I started thinking about it. This wasn’t the right venue for my ad. Many people idly click on ads even though they’re not really interested in hiring a tradesman right then. Idle clicks by people primarily interested in the weather could cost me plenty.

Over the years with Pay-Per-Click, I’ve found that people searching for “electric razors” “electrician school” and “looking for work as an electrician” have all clicked on ads for my electrical contracting company. These sorts of “off-target” clicks can add up to a large fraction of wasted clicks. With experience, I learned how to design Pay-Per-Click campaigns to eliminate these types of clicks. I also learned the tricks of minimizing the cost of each click.

When Does Pay-Per-Click make sense for a contractor?

Pay-Per-Click can provide a good Return on Investment in these situations:

  • Ads focus on your most profitable services
  • Ads are designed to attract your type of customer
  • Expert design and management of the ad campaign minimizes wasted clicks
  • Expert design and management of the ad campaign minimizes the amount you pay for each click

In short, a good Return on Investment requires expert ad design and expert management of your campaign. I recommend that you either make a hobby of becoming an expert at Pay-Per-Click or that you hire an experienced management service. Click here for information about how HappyContractor manages Pay-Per-Click campaigns.  We take on a client only if we can provide the contractor with a good Return on Investment.

A Final Benefit of Pay-Per-Click

One of the biggest benefits of Pay-Per-Click is that it can work itself out of a job. If you have a Pay-Per-Click campaign, the search engines tell you the exact words and phrases that searchers typed to find your ads. This is a treasure trove of data from which you can learn more about your contracting customers. How exactly do they search for you? You can use this information to re-write your website so that it’s more appealing to customers.

You can also use this data for designing a Search Engine Optimization (SEO) program. Ideally, your website should rank high in the free natural listings when customers type in words and phrases to find a local contractor like you. A good SEO program will achieve this. Once your website comes up naturally at the top of the search engines, you’ll receive many more visits than paid ads will yield and they’ll be free to you. At that point, it will make sense to end off your Pay-Per-Click ads except possibly for your very most profitable services.

If you’re a contractor who has had an experience, good or bad, with Pay-Per-Click, please let me know how it went for you. 

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SEO for Contractors – 4 Keys to On-Site SEO

Posted by admin on December 02, 2011
Search Engine Optimization - SEO / 2 Comments

Twenty-four hours a day, 7 days a week, search engines like Google send out electronic “spiders,” little software programs. Their job is to look at all the websites on the Internet, and then report back what they have learned about these websites. The search engine gathers all this information together and feeds it into complex computer formulas (algorithms). These formulas tell it, for example, which websites are relevant to the search term plumber San Francisco and which are relevant to the search term kittens in Chicago.

If a website is called “San Francisco’s Plumber” and has text about plumbing, pipes, drains, rooting as well as an address in San Franciscoand a number of other mentions of this city name, it will be considered much more relevant to the search term plumber San Francisco than to the search term kittens in Chicago.

On the other hand, a website called “Cat Adoptions in Chicago” that has text and photos of kittens, cats, tabbies, and calicos and lists an address in Chicago won’t be considered relevant to the search term plumber San Francisco. It will likely rank high if someone types in kittens in Chicago.   

How On-Site SEO Is Done

Proper on-site SEO requires:

  1. Knowledge of the search terms (such as plumber San Francisco) that potential customers are most likely to type when looking for a business like yours,
  2. Text and images that the search engine will consider relevant to those search terms and at the same time will invite customers to call you,
  3. Programming techniques that make these website text and images readily visible to spiders, and
  4. Programming techniques which communicate the relevance of the website directly to spiders beyond the text and images visible to visitors.

Ideally, much on-site SEO would be done as a website is built. However, the SEO of existing websites can be improved at any time to raise the site’s rankings in search engines. Click here for more about an SEO program which includes on-site and off-site techniques designed to let the search engines know about this content so that they will rank the website high on Page 1.

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SEO for Contractors – Basics of Backlinks

Posted by admin on December 02, 2011
Search Engine Optimization - SEO / No Comments

Once a contractor website has been optimized for search engines with on-site SEO, it’s time to show search engines like Google that the website is popular and relevant to lots of people on the Internet so that they will rank the website high on Page 1. This is done by off-site SEO.

How Google Ranks Contractor Websites

Search engine rankings are based on computer formulas (algorithms) which calculate the relevance of a website to a particular search term. A key factor in these formulas is the “popularity” of the website among those interested in a particular subject.

For example, how many home improvement websites think that a website called “Comfort  HVAC Contractor” is relevant to the interests of their home improvement fan base? The main way that Google figures this out is by counting the number of home improvement websites that have bothered to link to Comfort HVAC. From the viewpoint of the Comfort HVAC Contractor, each is a “backlink.” If the website has 500 backlinks, Google considers this 500 “votes” for the website. If this is more votes than other websites on the topic, the website will be ranked high when a searcher looks for an HVAC contractor.

Quality of Backlinks to Contractor Websites

Google not only counts the backlinks but also notes their “quality.” A backlink from a site called “Energy Efficient Heating” that has hundreds of visitors a day would be a high quality link for the Comfort HVAC Contractor website. A backlink from a baseball card website which  has one visitor a day would not be considered high quality by Google because the site really isn’t relevant or authoritative on the subject of HVAC contracting and isn’t very popular either. Its vote doesn’t count for much.

As a note, analyzing backlinks is the innovation that shot Google to the top among search engines. Google is able to determine the relevance of websites to searchers by learning how popular these websites are among authoritative, popular websites on the same subject. Other search engines soon adopted this innovation and are working on catching up with Google.

Increasing the number of your backlinks, particularly relevant backlinks from popular sites, is the heart of off-site SEO. The good news is that off-site SEO isn’t magic. It’s mostly a matter of knowing what to do and doing it month after month and monitoring progress up the search engine rankings. Click here for more about an SEO program which includes on-site and off-site techniques designed to boost your contractor website to the top of Page 1 of Google.

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SEO for Contractors – 5 SEO Techniques to Avoid

Posted by admin on December 02, 2011
Search Engine Optimization - SEO / No Comments

There are many SEO techniques for speeding up the process of rising to the top of Page 1 of search engines like Google. All of these techniques involve telling search engines that the website is going to be useful to searchers. However, it’s important to avoid techniques which misrepresent a website to the search engines. In the long run, these hurt rankings.

First, a short review of SEO techniques:

On-Site SEO Techniques

Some SEO techniques are on-site – the website itself is modified. For example, an electrical website can be beefed up with articles on how to change a circuit breaker, prevent electrical fires, and other information useful to someone looking for help with their electrical.

Off-Site SEO Techniques

Other techniques are off-site. These techniques involve telling the search engines that a site is so useful to searchers that many other websites link to it. For example, a plumber’s website which has a lot of plumbing tips might be linked to by a home improvement website. Or the plumber might have written an article for an on-line magazine website that links back to his plumbing company’s site for more information. In each case, these are “backlinks” to his plumber website.

Each backlink is considered a vote of confidence. Search engines rank websites with many votes higher than websites with few. The original source of Google’s immense popularity as a search engine is that it was the first to rank websites according to their votes. Google’s innovation is that it depends on websites all over the world to tell it which are the most useful among themselves.

White Hat SEO Techniques

SEO techniques that are helpful to searchers are considered “White Hat” or ethical. Including a lot of useful content on a website and being linked to by other websites that consider your site’s content helpful are both White Hat SEO techniques. They enhance the value of the Internet by providing useful content and making it accessible to searchers.

Black Hat Search Engine Optimization Techniques

However, other techniques are designed to deceive search engines into ranking a site higher than its usefulness warrants. These are considered “Black Hat,” meaning unethical. If Google detects Black Hat techniques, it may lower the rankings of a website or even ban the website from the results it shows searchers. Here’s a list of SEO techniques considered by Google to be Black Hat. It’s safest to avoid them.

Throw-Away Directories.– A directory is a website that operates like Yellow Pages, listing businesses that customers can search through. For example, a customer looking for a painter might go to a home improvement directory, select the category “painter,” and look for the name of a particular painting contractor to call.

“Throw-away” directories are a type of directory set up entirely for the purpose of giving links to websites rather than allowing visitors to find a company within a particular trade.  The throw-away directory invites businesses to list themselves within the directory and requests payment or a link from the business website (a reciprocal link). Throw-away directories also profit by selling ad space on their website, so their pages are loaded with ads. They are poorly organized with many types of businesses jumbled together as they aren’t trying to be helpful to customers who are searching for a particular type of company.

However, there’s no clear-cut line between throw-away directories and legitimate directories. Throw-away directories are junkier and less inviting to searches by customers who are looking for businesses. The general rule that Google wants you to follow is not to pay for a link nor give a reciprocal link.

You may be solicited by services which offer to get you into “hundreds of directories.” Many of these are likely throw-away directories. It’s not worth paying to get into these directories and, if reciprocal links are given or money paid for the link, your rankings could be lowered.

Reciprocal Links – Owners of websites may offer to link to your website if you’ll link to theirs. That would be giving a reciprocal link, a practice generally frowned on by Google.

In some situations, reciprocal links are legitimate, however. You might want to provide your visitors with a link to your wholesale house. Your wholesale house might want to support you by providing a link to your contractor website. Here, the reciprocal links reflect a legitimate, relevant business relationship.

Avoid large-scale and indiscriminate reciprocal linking with unrelated websites.

Paid Links – Don’t pay directories to list your business so that they will link to your website. There’s one exception to this rule, Yahoo Business Directory. Search engines consider this directory to be legitimate despite the payment it requires.

Google has always said that they don’t allow the practice of buying links, but now they’re getting better at figuring out who is doing the buying. They’ve warned recently that they will be penalizing this Black Hat SEO technique more consistently.

Link Farms – Link Farms are websites that offer to give you links from many other websites provided that you create a page in your site that links to many other websites. Link Farms set up a network of inter-linking websites, each one of which includes a page full of links to other websites. It’s simply a bogus way to make it appear that your website is extremely popular with other websites. Creating a page of links to other websites involved in a Link Farm doesn’t work and can easily get you into trouble with Google.

Hiring a Black Hat SEOer – You may be approached by an SEO expert who promises to quickly move your site up the Google rankings. It’s important to know if you can trust that the SEO expert will avoid Black Hat techniques. Black Hat techniques for accumulating backlinks can work spectacularly at first. However, once the search engine checks for SEO tricks, your rankings can plummet and your site’s reputation with search engines can be damaged.

Google’s sophistication at picking up on Black Hat SEO is increasing all the time. So, a technique that paid off months or years ago may now simply cause you trouble.

No Need to Resort to Black Hat Techniques

There are many White Hat SEO techniques for accumulating backlinks to your website. The first step is to make your website easy to use and full of useful content so that other websites will want to link to it. Click here for more about an SEO program  which will boost your contractor website to the top of Page 1 of Google.

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