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Please use our Table of Contents to locate articles that address the various aspects of Internet Marketing for Contractors.

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Two Tips for Contractors on How to Save with Pay-per-Click

In a recent article, I wrote about how contractors can save money on Pay-per-Click. Here are two more key tips on how to save money on your Pay-per-Click campaign.

Put your contracting company phone number in your Pay-per-Click ad. Some people will see your ad, call your number and never bother to click through to your website. There was no click, so you just got a call without having to pay Google.

Turn off the “Content” option on Google Adwords. Google Adwords places ads in two settings. Let’s say a searcher types in “plumber Topeka.” Google will show him thousands of websites about Topeka plumbers plus at the top and right side Adwords ads for Topeka plumbers. So far, so good.

You’ve probably also noticed lots of ads on webpages that you visit. Let’s say you surf over to a weather website for your city. While you’re looking at the forecast, you can also enjoy ads for wrinkle-removal cream, get-rich-quick schemes, etc. These are Google “AdSense” ads. They’re Pay-per-Click ads that Google thinks might interest you. The webpage owner has an AdSense deal with Google where money will flow to both the owner and Google each time a visitor clicks on an ad. Of course, the Pay-per-Click customer pays the bill.

In fact, this very thing happened to me when I first ran Pay-per-Click ads for my electrical company in Los Angeles. I was checking out the weather forecast when up pops a Pay-per-Click ad for my company, The Electric Connection. At first, I was thrilled. There was my company name for all the world to see. Then, I became curious. What was it doing right next to the weather forecast? Someone might click out of idle interest but how likely was it that they would be into hiring an electrician at that very moment? Then, I was furious! How did this happen?!

I found out that Google’s default setting is to put Adwords ads onto any webpage that it deems relevant, in this case the weather for my city. Google calls this the “Content” option. I was paying for those clicks. I immediately turned off the default Content option so that my ads ran only if someone expressed an interest in hiring an electrician by typing something like “electrician Los Angeles” into the Google search box.

You might think, who would click on an ad for an electrician when they were really looking for the weather? Could enough people looking for the weather click on your ad to really make a difference in the cost of Adwords? You’d be amazed.

You can look at the phrases that people have searched on before clicking on your ad. Your Adwords account provides this information for you. It tells you exactly what every searcher typed into Google just before they clicked on your ad. For my electrical contracting company, I’ve found that many searchers were looking for an electrician, but some were looking for an electric razor or a contractor’s license school. Those are clicks that aren’t going to turn into electrical work for my company.

I’ve found that turning off the Content option on Pay-per-Click ads saves me money on wasted clicks without causing a noticeable decline in customer calls from my Adwords campaigns.

Click here to find out more about how you can save money on your Pay-per-Click campaign. Or give us a call at 800-990-5811 Pacific Time 9-5, to discuss your campaign. We look forward to talking with you.

Kim Hopkins

CEO, HappyContractor

 

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The Hidden Problem of Contracting

Posted by admin on April 25, 2012
Internet Marketing & Marketing Tips / No Comments

Millions of contractors share a problem. It’s so common that to many contractors, it’s just something they think they have to live with. It no longer even occurs to them that they can do anything about it. It hides in the corners preventing them from making a good profit.

What is this problem? NOT ENOUGH CUSTOMERS.

How do I know this? I’ve been a contractor inLos Angelessince 1979, for over 30 years. We’ve been through several recessions where many of my competitors have gone belly up. For me, the saving grace that has allowed me to build a stable 25-person electrical contracting company has been having enough customers.

If you’re a contractor, let me ask you: What would happen if you had two or three times as many customers waiting for bids? Wouldn’t you bid your jobs higher, sell more jobs, and make more profit? For most contractors, the answer is yes. But why is the answer yes? After all, contractors need to do a lot of things right to make a profit, not just find customers.

There are a lot of steps in contracting – and a lot of things that can go wrong. From the moment a customer first calls you to the moment you’re paid in full on a completed job, you must handle each step and many details skillfully. You must bid the job, sell the job, schedule the work, purchase material, organize all the aspects of the work, complete each aspect satisfactorily, and finally, get paid.

Fortunately, most contractors do well enough at these steps that if they could just get enough customers, they could take it from there and make a fine profit. The one thing most contractors agree they have a problem with is not enough customers.

Getting customers is done in two steps. The first is promotion. Promotion is getting the word out so that you get calls or e-mails from customers. Contractors have typically done this with Yellow Pages, flyers, telemarketing, and even radio and TV ads. Today, of course, a lot of promotion is done on the internet. When internet promotion is done properly a contractor can expect a large percentage of qualified customers looking for their specific services to find the contractor’s website and then call or e-mails them.

Once your promotion has gotten the customer to call, the second step is sales — bidding the job and selling the customer on your doing the job.

Of the two steps, promotion and sales, promotion is the more important. With a large number of people calling, even if you don’t have a silver sales tongue, you can still land a high enough percentage to make a profit. In addition, if you have enough people calling, you can decide not to bid jobs that you suspect will be less profitable.  You can operate with a higher profit margin that will compensate for those jobs that don’t go perfectly. With enough customers calling, the sales, bidding, and construction skills of most contractors are good enough that they can run profitably.

Until very recently, the biggest source of promotion for contractors has been Yellow Pages. Unfortunately, Yellow Pages aren’t terribly effective — after all when a customer is looking for a contractor, your ad is almost indistinguishable from all the other ads jammed on the page alongside yours. Yet, Yellow Pages are very expensive. Thousands of dollars a year for the larger Yellow Page ads is not unusual.

With more customers each year turning to the Internet to find contractors, the effectiveness of Yellow Pages is sinking ever lower. Your customers are now increasingly looking for your contracting company on the Internet. Here’s the good news. If you start promoting your business on the Internet or improve that promotion, attracting the numbers and types of customers that you want is a lot more effective and will likely be less expensive than Yellow Pages.

Effective promotion, whether on the Internet or off, depends on a specific skill set. Knowing contracting isn’t enough. There are marketing skills involved in developing an attractive website and then driving traffic to it.

As an example from every day life, a boy might watch cars drive by his house every day and think that he’d like to drive a car, too. But if he turned the key in the family sedan and started tootling down the road, he would quickly learn that just because he can watch others drive, doesn’t mean he has the skills for it. I wouldn’t want to be in the car with him until he got the hang of it. Nor would I want the Internet promotion of my contracting company in the hands of an inexperienced marketer.

The skills for Internet promotion for contractors are not learned by doing contracting jobs each day nor even by doing Internet promotion for retail sales companies like vitamin stores. That’s where HappyContractor comes in. We’ve learned to get contractors to the top of page 1 of Google, to dominate their market on the Internet. Take a look at where some of our clients are, starting with my own electrical contracting company in L.A. If you go to Google and type in search terms that Los Angeles customers might type in when searching for an electrician such as “electrician Los Angeles” or  ”Los Angeles electrician,” my website www.TheElectricConnection.com usually comes up #1 on the first page.

We charge a reasonable start-up fee and a monthly fee thereafter. If you’re not on page 1 of Google yet, we can get you there within about six months. If you’re already on page 1, our objective is to get you to the top of page 1. You will start getting the number of customers your need to solve the problem that unlocks profitability.

Call us today at 800-990-5811 between 9-5 Pacific Time. We look forward to talking with you.

Kim Hopkins, CEO

HappyContractor

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Two Tips for Contractors on How to Save with Pay-per-Click

Posted by admin on April 17, 2012
Pay-Per-Click - PPC / No Comments

Here are two key tips on how to save money on your Pay-per-Click campaign.

1. Put your contracting company phone number in your Pay-per-Click ad. Some people will see your ad, call your number and never bother to click through to your website. There was no click, so you just got a call without having to pay Google.

2. Turn off the “Content” option on Google Adwords. Google Adwords places ads in two settings. Let’s say a searcher types in “plumber Topeka.” Google will show him thousands of websites about Topeka plumbers plus at the top and right side Adwords ads for Topeka plumbers. So far, so good.

You’ve probably also noticed lots of ads on webpages that you visit. Let’s say you surf over to a weather website for your city. While you’re looking at the forecast, you can also enjoy ads for wrinkle-removal cream, get-rich-quick schemes, etc. These are Google “AdSense” ads. They’re Pay-per-Click ads that Google thinks might interest you. The webpage owner has an AdSense deal with Google where money will flow to both the owner and Google each time a visitor clicks on an ad. Of course, the Pay-per-Click customer pays the bill.

In fact, this very thing happened to me when I first ran Pay-per-Click ads for my electrical company in Los Angeles. I was checking out the weather forecast when up pops a Pay-per-Click ad for my company, The Electric Connection. At first, I was thrilled. There was my company name for all the world to see. Then, I became curious. What was it doing right next to the weather forecast? Someone might click out of idle interest but how likely was it that they would be into hiring an electrician at that very moment? Then, I was furious! How did this happen?!

I found out that Google’s default setting is to put Adwords ads onto any webpage that it deems relevant, in this case the weather for my city. Google calls this the “Content” option. I was paying for those clicks. I immediately turned off the default Content option so that my ads ran only if someone expressed an interest in hiring an electrician by typing something like “electrician Los Angeles” into the Google search box.

You might think, who would click on an ad for an electrician when they were really looking for the weather? Could enough people looking for the weather click on your ad to really make a difference in the cost of Adwords? You’d be amazed.

You can look at the phrases that people have searched on before clicking on your ad. Your Adwords account provides this information for you. It tells you exactly what every searcher typed into Google just before they clicked on your ad. For my electrical contracting company, I’ve found that many searchers were looking for an electrician, but some were looking for an electric razor or a contractor’s license school. Those are clicks that aren’t going to turn into electrical work for my company.

I’ve found that turning off the Content option on Pay-per-Click ads saves me money on wasted clicks without causing a noticeable decline in customer calls from my Adwords campaigns.

Click here to find out more about how you can save money on your Pay-per-Click campaign. Or give us a call at 800-990-5811 Pacific Time 9-5, to discuss your campaign. We look forward to talking with you.

Kim Hopkins

CEO, HappyContractor

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The Catch to Pay-per-Click and How Contractors Can Get Around It

Posted by admin on April 10, 2012
Pay-Per-Click - PPC / No Comments

Google calls it “Adwords.” Yahoo calls it “Search Marketing.” Pay-per-Click is paid advertising on search engines. On Google, Pay-per-Click ads show up in the top three ranks on a Google page (with a light pink background) and in the right-hand column. Click here for more of the specifics of how Pay-per-Click works.

For contractors who have tried Pay-per-Click, you might already know the catch. Pay-per-Click can be expensive, too expensive to be profitable IF it’s not correctly managed. The source of the hemorrhaging of dollars is that many times people click on your ad who are never going to hire you, no way. Yet, they’ve clicked, Google counts the click, and you need to pay Google at the end of the month.

I learned the hard way with the Pay-per-Click account for my electrical contracting company in Los Angeles. For years, I paid Google for clicks that never had a snowball’s chance in you-know-what of turning into electrical work. Tearing out my hair over how much Google was making off me, I started trying this and trying that to lower the bill while still keeping the customer calls coming.

After a lot of experimentation, I turned my Pay-per-Click campaign into a lean, mean call-generating machine that gave me a good Return on Investment. Here are a couple of things that worked:

  • Forget about the top-most position on the page for your ads. Position #2 works just as well for contractors and costs less. Save your money and bid only high enough to get your ads at an average of Position #2, the second from the top of Google.
  • Schedule your ads to show only when a live person will answer your office phone, People who click on your ad most often want to hire a contractor immediately. They click, they call, the voice mail comes on — they hang up. Do you leave messages on the phone of a contractor that you’ve never tried before and, then, stop looking for another contractor? Neither do most people.

This was another important step I took to improve my Return on Investment. When I stopped my ads after 5 pm and on weekends, my monthly Google bill went down by 35% — with only a slight decrease in customer calls from Pay-per-Click.

There’s another important lesson in this one. Whether you run a Pay-per-Click campaign or not, be sure a LIVE PERSON ANSWERS YOUR PHONE during business hours. I put it in caps because it belongs in caps. If a live person who can schedule a job is not answering your office phone during business hours and you don’t have enough work, that’s the most important single step you can take.

I’ll cover more cost-saving tips for Pay-Per-Click in later blog posts. But, here’s a big one that I want to leave you with.

  • Pay-per-Click gets your website to the top of Google right away, but even with cost-cutting, you’re still paying for every click. Free clicks are always going to be better. That’s what you get with Search Engine Optimization (SEO).

SEO won’t take your website to the top of Google anywhere as fast as Pay-per-Click. It may take months with SEO. But in the long run, it will give you a higher Return on Investment as every click is free. Launch an SEO campaign at the same time as you start your Pay-per-Click campaign, and, down-the-road, you may be able to save money by discontinuing your Pay-per-Click campaign altogether.

If you would like help with management of either your Pay-per-Click campaign or SEO, give me a call (800) 990-5811. I look forward to talking with you.

Kim Hopkins

Owner, HappyContractor

 

 

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Will Flyers or Cold Calls or…Work for Your Contracting Company?

Posted by admin on March 06, 2012
Internet Marketing & Marketing Tips / 2 Comments

I’ve been running a contracting company in Los Angeles since 1979. Over the years, I’ve tried every form of advertising known to man or woman – postcards, cold calls, letters, flyers, etc. These pay off for some contractors, but usually only if they advertise big-ticket items like copper re-pipes or entire house rewires. The printing, postage, and labor costs of this type of advertising are too high if they attract mostly service call customers.

If you’re wondering whether to try any of these types of advertising, let your competitors test them for you. For example, if you’re considering an ad in a pack of coupons, see if any of your competitors are in the pack and what they’re offering. If none are and the pack has been around for a while, that’s a tip-off that it hasn’t paid off for others. If a competitor offers a coupon, find out if there are a number of mailings that the advertiser must commit to. Then check later mailings to find out the longevity of your competitor’s coupon.

These types of advertising may pay off in some parts of the country for contractors who specialize certain types of jobs. In Los Angeles, where my bread and butter is service calls, I haven’t found that they pay. Our website is our major source of new customers, bringing in over one quarter of our workload. Click to find out more about contractor websites.

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